Transparency
How integrations work
Connectors use different models. Some are included with your plan; others use your merchant or carrier account. Live bank feeds and custom connector work are available on request, scoped case by case.
| Integration | Who pays vendor | Keefa packaging |
|---|---|---|
| Transactional email | Keefa (included, fair use) | Included in subscription |
| OFX / bank file import | Nobody, no third-party API | Included (Complete / GL) |
| Live bank feed (bank APIs) | Case by case, depends on institution and connector path | On request; scoped during onboarding (OFX import always included on GL plans) |
| Moneris / Stripe (cards) | Your merchant account | Case by case on enable |
| UPS / Canada Post | Your carrier account | Case by case on enable |
| Shopify / storefront | Your store subscription | Case by case on enable |
| External accounting export | Integration project | CSV included; live API case by case |
| Kai (AI) | Keefa (cloud inference) | Included with every plan, monthly usage allowance; rated overage when depleted |
| Product support | Keefa | Included, 24/7 remote and local on-site from Montreal |
| Payroll partner export | Your payroll partner | On demand, case by case |
| Advanced automations | Scoped with your team | Case by case, vertical workflows and custom automation |
Named connectors (carriers, payments, storefronts) are scoped and priced case by case when you enable them. OFX import, Kai, and product support are included on subscription plans; live bank feeds and advanced automations are quoted on request.